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COVID-19 update: Client advice on what to do during the Coronavirus crisis

COVID-19 Update

Please see our latest client guidelines below

We now offer online payment! Save time and reduce contact by paying online!

Social distancing procedures are in place to avoid face-to-face contact. Please call for more details.

We are open and our staff are on hand for you and your pets during this difficult time.

All clients are being offered video or telephone consults, enabling you to get the advice you need and for our team to decide if we need to see your pet in person to provide further care. For any emergencies we’ll ask you to attend the practice immediately.

We can provide essential care for all pets during the current government restrictions. This includes some vaccinations as well as providing products such as pet food, flea, worm and tick products, as well as ongoing medications. For any products you’d like to order simply call us to arrange for payment and safe collection/delivery of these items.

The below further details how we are caring for pets at present.

What constitutes an emergency that needs immediate care?

If any of the below apply to your pet, contact us IMMEDIATELY so we can direct you to your nearest available practice.

  • Breathing difficulties
  • Open wound injuries
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards ie. toys/clothes
  • Ingestion of poisonous/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures
  • Significant weakness or collapse
  • Flystrike
  • Struggling to urinate
  • Acute severe lameness

If the advice is to come into practice, please follow the advice below.

Advice when visiting your practice

Don’t walk into the practice. We need to keep everyone safe.

Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

There are a variety of options available to everyone - the important thing is to let us know and we’ll work together!

Contact us to discuss

Concerned about your pet’s health but don't think it's an emergency?

To respect social distancing rules, we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment. See our advice on video and telephone consultations with your vet.

Other Coronavirus-related FAQs

If you have more specific questions, take a look at our frequently asked questions below:

  • Vaccinations
  • Neutering
  • Dental Procedures
  • Operations and blood tests
  • Food and medication
  • Routine appointments

Vaccinations

Can I bring my pet in for an INITIAL VACCINATION COURSE?

Unvaccinated puppies, kittens and rabbits are at risk from picking up the diseases we commonly vaccinate against.

Whilst the risk can be lessened by keeping pets inside and avoiding contact with unvaccinated animals, your vet can discuss your pet’s current situation with you, and risk assess whether vaccination at this point is recommended.

Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet in for their ANNUAL VACCINATION BOOSTER?

Dogs – If your dog is due its annual booster, please discuss this with your vet. If your vet decides that your dog is at risk of picking up Leptospirosis then they may choose to administer a booster vaccination. Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Cats – No. We can safely postpone this vaccine for up to 3 months after the due date without requiring a restart. If your cat is more than 3 months overdue their booster, please discuss this with your vet who will recommend what the best course of action is for your cat based on their situation & lifestyle.

Rabbits – If your rabbit is due its annual booster, please discuss this with your vet. If your vet decides that your rabbit is at significant risk of picking up either VHD or Myxoamatosis, then they may recommend vaccination. Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.
 

Neutering

Can I have by pet NEUTERED or SPAYED?

Yes. Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising emergency cases.

Dental Procedures

Can I bring my pet in for a DENTAL?

Yes. Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising emergency cases.

Operations and blood tests

Can my pet still have ELECTIVE OPERATIONS such as lump removals?

At present elective operations should only be performed in the interests of animal health and welfare. If you are worried about a lump on your pet, we recommend a video or remote consultation with your vet at this time and if considered necessary by the vet, we can advise on the best ways to manage.

What about ULTRASOUNDS and BLOOD TESTS?

We can deem whether this would be critical or not – please contact us to understand more.

Food and medication

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please contact us to arrange getting these products to you.

How can I get my REPEAT FOOD or MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

Routine appointments

Can I bring in my pet for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please contact us for further information.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please arrange a video or telephone consultation with the vet or nurse.

If you still have questions that weren't covered above, please contact us directly.

     

Practice information

Highland Vet Clinic

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  • Mon
    9:00am - 6:00pm
  • Tue
    9:00am - 6:00pm
  • Wed
    9:00am - 6:00pm
  • Thu
    9:00am - 6:00pm
  • Fri
    9:00am - 6:00pm
  • Sat
    9:00am - 12:00pm
  • Sun
    Closed

Emergency Details

Please call:

01332 362400
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Find us here:

361 Rosliston Road Burton-on-Trent DE15 9RJ
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Please call this number for emergencies:

01332 362400